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Privacy Policy
Last Updated: 12 June 2025

1. Introduction

Welcome to The Carlton Club. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. The Carlton Club is a bona fide members’ club based in Stroud, Gloucestershire.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Carlton Club
Carlton House, London Road, Stroud, Gloucestershire, GL5 2AQ

Telephone: 01453 762664

Email: admin@thecarltonclubstroud.co.uk

Data Controller: Jamie Stewart (Managing Director)

3. What Information We Collect

We may collect and process the following types of personal data:

  • Membership Information: Name, address, email, phone number, date of birth, membership status, points, and event participation.
  • Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on the site.
  • Contact Information: Provided through contact forms, event sign‑ups, or email correspondence.
  • Payment Details: Processed via third‑party providers (e.g., SumUp, EPOS Now); we do not store full card details.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To manage and maintain your membership.
  • To communicate important club information or changes in policy.
  • To book events, tables, or club facilities.
  • To process payments and renewals.
  • To comply with licensing and legal obligations.
  • To improve the website and services.

5. Lawful Bases for Processing

We rely on the following lawful grounds:

  • Contract: For managing your membership and delivering club services.
  • Legal Obligation: Compliance with licensing and food hygiene regulations.
  • Legitimate Interests: Club administration, marketing of internal events, and improving member experience.
  • Consent: Where required for direct marketing or newsletters (you may withdraw at any time).

6. How We Store and Protect Your Data

Your personal data is securely stored using encrypted digital systems. Access is limited to authorised staff and committee members. We maintain up‑to‑date antivirus protection and comply with internal data handling policies.

We retain your data only as long as necessary—typically, for the duration of your membership and up to 6 years afterward for legal or financial recordkeeping.

7. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your information with:

  • Regulatory authorities (e.g., Stroud District Council, police) where required by law.
  • Payment processors (e.g., SumUp, EPOS Now).
  • Event partners where bookings require verification or guest lists.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain types of processing.
  • Withdraw consent for direct marketing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact us at [Insert data contact email].

9. Cookies

Our website may use cookies to enhance user experience. You will be informed upon visiting and given the option to accept or reject non‑essential cookies.

10. Changes to This Policy

We may update this policy occasionally to reflect legal or operational changes. Updates will be posted on our website and, where appropriate, notified to members via email.

Last Reviewed: 12 June 2025

For any questions regarding this Privacy Policy or your data, please contact us at admin@thecarltonclubstroud.co.uk.